The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It seamlessly synchronizes and optimizes critical business processes. With Astea Alliance, companies can drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a consistent and highly personalized experience at every touch point.
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Key Features
- Meter Reading
- Mobile Field Service
- Offer Management
- Customer, Asset & Service Histories
- Recommended Repair Guides
- Order Processing & Management
- Real-Time Scheduling
- Contract & SLA Management
- Sales Force Automation
- Appointment Booking
- Customer Self-Service
- Advanced Pricing
- Signature Capture
- Service Management - Spare Parts Management
- Project Management
- Marketing Automation
- Spare Parts Management
- Call Center
- Warranty & Claims Management
- Quotation Management
- Mobile Workforce Management - Time, Labor & Material Tracking
- Location Based Tracking
- Advanced Pricing & Contract Management
- Tools Management & Tracking
- Preference & Skills-Based Routing
- Contract & SLA Management
- Customer Management - Multi-Channel Interaction
- Returns /Exchange Management
- Returns /Exchange Management
- Work Order Management
- Preventive, Corrective & Condition-Based Maintenance
- Scheduling & Appointment Booking
- Time, Labor & Material Tracking
- Equipment Diagnostics
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Target Business Size
- Mid-Size (100-999 employees)
- Large (1000+ employees)
- Small (<100 employees)
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Platform
- Microsoft Windows NT/2000/XP
- Microsoft Vista
- Microsoft Windows CE
- Microsoft Windows Server 2003
- Microsoft Windows XP/Vista
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Database
- Oracle
- Microsoft SQL Server
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CORE CAPABILITIES
- Asset Management
- Materials Management
- Procurement
- Work Management
- Call Center & Customer Service
- Campaign Management
- Contact & Account Management
- CRM Reporting & Analytics
- Deal & Promotions Management
- Field Service Management
- Market Strategy & Brand Management
- Multi-Channel Fulfillment & Service
- Opportunity Management
- Partner Relationship Management
- Pricing & Contract Management
- Quote & Order Management
- Sales Configurator
- Sales Forecasting & Planning
- Sales Incentives & Compensation
- Warranty & Returns Management
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Industries
- Electronics and Semiconductors
- Industrial Manufacturing
- Industrial/Heavy Equipment and Machinery
- Aerospace and Defense
- Consumer Packaged Goods - Food Products
- Oil and Gas
- Medical Devices
- Consumer Packaged Goods - Beverage, Tobacco
- Automotive Supplier
- Chemicals
- Electrical Equipment
- Instruments and Controls
- Hi-Tech (Computers, Communications, Office)
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Countries
About Astea International
Astea is committed to helping organizations maximize the value of their service operations. The Astea Alliance suite addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Field Service, Contact Center, Depot Repair, Logistics, Professional Services, Sales and Marketing. Focused on the unique needs of service-centric organizations, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instrumentation and controls, business systems, and medical devices.
