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Cincom Synchrony

by Cincom Systems Inc.
Cincom Synchrony is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact center. Synchrony streamlines handle times and improves service levels by giving agents immediate access to all relevant customer information -- including underlying disparate applications. Inbound and outbound interaction management provides consistency across all touchpoints and enables comprehensive reporting and analytics for improved customer experience management. Agent-assisted customer interactions are the domain of Cincom Synchrony, helping organizations position the contact center as a strategic asset for delivering exceptional customer experiences.

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  • Key Features
    • Automated, personalized fulfillment
    • Agent anywhere
    • Responsive inbound
    • Proactive outbound
    • Hosted and on-premise
    • Traditional PSTN and VoIP support
    • Unified agent desktop
    • Analytics and reporting
  • Target Business Size
    • Mid-Size (100-999 employees)
    • Large (1000+ employees)
    • Small (<100 employees)
  • Platform
    • Linux
    • Sun Solaris/Sun OS
    • Microsoft Windows NT/2000/XP
    • Microsoft Vista
    • Microsoft Windows Server 2003
  • Database
    • Oracle
    • Microsoft SQL Server
  • CORE CAPABILITIES
    • Call Center & Customer Service
    • Campaign Management
    • Contact & Account Management
    • CRM Reporting & Analytics
    • Deal & Promotions Management
    • Field Service Management
    • Market Strategy & Brand Management
    • Multi-Channel Fulfillment & Service
    • Opportunity Management
    • Partner Relationship Management
    • Pricing & Contract Management
    • Quote & Order Management
    • Sales Configurator
    • Sales Forecasting & Planning
    • Sales Incentives & Compensation
    • Warranty & Returns Management
  • Industries
    • Consumer Packaged Goods - Food Products
    • Consumer Packaged Goods - House, Health, Beauty Products
    • Consumer Packaged Goods - Beverage, Tobacco
    • Hi-Tech (Computers, Communications, Office)
  • Countries

About Cincom Systems Inc.

Cincom's Professional Services organization has developed, with our partners, a range of services for our Cincom products. These services are delivered by a staff of senior-level systems engineers and consultants who bring many years of experience to the tasks, and thereby assist you, our customer, with an approach that best supports your mission.
World Headquarters
Cincinnati
45246-3732
Phone:513-612-2300 http://www.cincomacquire.com

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