High warranty costs and customer dissatisfaction with poor quality products are challenges that manufacturing executives cannot ignore. Getting the information required to identify warranty issues before you’re at risk requires visibility across the entire supply chain, which most organizations to date struggle to achieve. The key to success is obtaining a unified view of all necessary data, and enabling users to correlate problems with root causes.
In order to provide this unified view, Endeca has developed the Discovery for Warranty and Support search application. This search-based approach to connecting to all necessary information is user-friendly, requires zero training, and enables discovery for key decision-making.
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Key Features
- Speeds detection-to-correction response time
- Customizable alert creation
- Supports decision-making through quick access to all data
- Unifies data from multiple sources including ERP, PLM/PDM, procurement, apps supplier data bases, and BI
- Zero training user interface
- Supports text analytics to bring field and customer report data into analysis
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Target Business Size
- Large (1000+ employees)
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Platform
- Linux
- Sun Solaris/Sun OS
- Microsoft Windows Server 2003
- Microsoft Windows XP/Vista
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Database
- Proprietary
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CORE CAPABILITIES
- Cost of Quality
- Hazardous Material Reporting
- Inspection and Testing
- Laboratory Information Management
- Nonconformance and Corrective Action
- Product Handling and Servicing
- Quality Documentation
- Quality System Interfaces
- Statistical Analysis/Techniques
- CRM Modules for ERP
- EAM Modules for ERP
- Financial Modules for ERP
- Human Resources Modules for ERP
- SCM Modules for ERP
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Industries
- Electronics and Semiconductors
- Pharmaceuticals
- Industrial Manufacturing
- Automotive OEM
- Industrial/Heavy Equipment and Machinery
- Aerospace and Defense
- Textiles and Apparel
- Consumer Packaged Goods - Food Products
- Miscellaneous Manufacturing
- Oil and Gas
- Consumer Packaged Goods - House, Health, Beauty Products
- Consumer Packaged Goods - Beverage, Tobacco
- Automotive Supplier
- Chemicals
- Plastics and Rubber Products
- Electrical Equipment
- Instruments and Controls
- Hi-Tech (Computers, Communications, Office)
- Pulp and Paper
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Countries
- USA
- United Kingdom
- Singapore
- Canada
- Australia
- Netherlands
- France
- Germany
About Endeca Technologies
With Endeca's Information Access Solutions for Manufacturing & Distribution, customers are able to find product information online and make buying decisions; engineers are provided an integrated view of product data to make more informed design decisions; and knowledge workers across the organization spend less time searching for information and more time creating value. The unique and differentiated Guided Navigation experience created by Endeca's patented MDEX Engine technology is key to driving reductions in customer service costs, increases in B2B eCommerce rates and margins, and increases engineering parts reuse.
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