Web-based customer support solution with Help Desk and Email management, KnowledgeBase, Live Support, Downloads, Newsletter Management and Support Forum in one low-cost collaborative package intended for use in B2B or B2C. Escon SupportPortal is a complete IT service management solution that enables organizations to manage all their support needs through a fully integrated solution. SupportPortal is easily tailored to meet your needs, whether as an internal help desk or an external customer support desk or call center.
Interested in seeing detailed feature support levels for Escon SupportPortal? TechMATCH Pro subscribers can access over 8,000 feature support levels for over 2,000 solutions.
Sign up for TechMATCH Pro today >-
Key Features
- Live support chat gives your customers answers to their questions on the spot in real-time
- Reduce support load with Self-Service Portal
- Keep your customers informed about new product features through News Engine
- Track and manage support issues effectively to ensure customer satisfaction
- Allow end users and specialists to share experience through Support Forum
- Get reports on support load and performance
- Comprehensive Knowledge Base and procedures
- Make new product versions and documentation available to the right person at the right time
-
Target Business Size
- Mid-Size (100-999 employees)
-
Platform
- Linux
- Microsoft Windows Server 2003
- Microsoft Windows XP/Vista
-
Database
- MySQL
-
CORE CAPABILITIES
- Call Center & Customer Service
- Campaign Management
- Contact & Account Management
- CRM Reporting & Analytics
- Deal & Promotions Management
- Field Service Management
- Market Strategy & Brand Management
- Multi-Channel Fulfillment & Service
- Opportunity Management
- Partner Relationship Management
- Pricing & Contract Management
- Quote & Order Management
- Sales Configurator
- Sales Forecasting & Planning
- Sales Incentives & Compensation
- Warranty & Returns Management
-
Industries
- Electronics and Semiconductors
- Pharmaceuticals
- Automotive Supplier
- Hi-Tech (Computers, Communications, Office)
-
Countries
- Egypt
- Bahrain
- Norway
- Tunisia
- Kazakhstan
- San Marino
- USA
- United Kingdom
- Croatia
- Slovenia
- Thailand
- Georgia
- Iceland
- Azerbaijan
- Bosnia
- Panama
- United Arab Emirates
- Greenland
- New Zealand
- Libya
- Singapore
- South Africa
- Morocco
- Brazil
- India
- Canada
- Peru
- Poland
- Lebanon
- Latvia
- Italy
- Cuba
- Turkey
- Portugal
- Slovakia
- Indonesian
- Oman
- Kuwait
- Venezuela
- Belgium
- Australia
- Netherlands
- France
- Iraq
- Czech Republic
- Hungary
- Taiwan
- Greece
- Jordan
- Saudi Arabia
- Bulgaria
- Iran
- Bolivia
- Mexico
- Qatar
- Brunei
- Luxembourg
- Denmark
- Hong Kong
- Haiti
- Switzerland
- Russia
- Austria
- Finland
- Sweden
- Lithuanian
- Germany
- Malaysia
- Ireland
- Argentina
- Romania
- Japan
- Estonia
- Bangladesh
About Escon Information Consulting
Escon Information Consulting is a global provider of service management solutions that enables organizations to manage all their support needs through a fully integrated solution. Offers fully integrated solutions that align internal and external service and support processes to organization business goals.
Other Products by Escon Information Consulting
HelpDeskSaaS is a Help Desk Software-as-a-Service for Customer Service and Support that lets you manage user tickets, organize your work, an...