HelpDeskSaaS is a Help Desk Software-as-a-Service for Customer Service and Support that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team:
- Offer 24x7 support to users,
- Reduce the volume of support e-mails,
- Organize and manage support queues,
- Create automated email notifications.
It combines help desk functions into one collaborative package intended for use in web B2B or B2C environments.
HelpDeskSaaS is most suitable for internal and external help desks, call centers and as a simple contact management add-on for web site.
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Key Features
- Custom form fields
- Internal note recording
- Automation and escalations
- Audit history
- E-mail notifications and alerts
- E-mail templates design
- Website integration
- File attachments
- Public or private site
- Interactive Reporting
- Built-in Time tracking
- Powerful Search
- 360-degree view of the ticket management
- Multiple Queues
- Extended Reporting Set
- Simplified administration
- Browser-based interface
- Permission-based access
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Target Business Size
- Mid-Size (100-999 employees)
- Small (<100 employees)
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Platform
- N/A (Software-as-a-Service)
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Database
- Oracle
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CORE CAPABILITIES
- Call Center & Customer Service
- Campaign Management
- Contact & Account Management
- CRM Reporting & Analytics
- Deal & Promotions Management
- Field Service Management
- Market Strategy & Brand Management
- Multi-Channel Fulfillment & Service
- Opportunity Management
- Partner Relationship Management
- Pricing & Contract Management
- Quote & Order Management
- Sales Configurator
- Sales Forecasting & Planning
- Sales Incentives & Compensation
- Warranty & Returns Management
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Industries
- Hi-Tech (Computers, Communications, Office)
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Countries
- Egypt
- Bahrain
- USA
- United Kingdom
- Croatia
- Chile
- Georgia
- Iceland
- Bosnia
- Spain
- China
- United Arab Emirates
- Libya
- South Africa
- Brazil
- India
- Canada
- Latvia
- Italy
- Indonesian
- Oman
- Kuwait
- Australia
- Iraq
- Czech Republic
- Hungary
- Saudi Arabia
- Iran
- Mexico
- Qatar
- Colombia
- Denmark
- Hong Kong
- Switzerland
- Austria
- Finland
- Sweden
- Lithuanian
- Germany
- Malaysia
- Ireland
- Argentina
- Japan
- Estonia
About Escon Information Consulting
Escon Information Consulting is a global provider of service management solutions that enables organizations to manage all their support needs through a fully integrated solution. Offers fully integrated solutions that align internal and external service and support processes to organization business goals.
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