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Infor CRM Epiphany

by Infor
Infor CRM Epiphany is a comprehensive solution for integrated marketing, sales, and service based on Infor Open Architecture, a service-oriented architecture platform built using J2EE technology. The system is designed to drive intelligent customer interactions at every touch point, so you can be 100% responsive to customer demand. Epiphany is ideal for companies that seek a better platform for real-time customer decision management, synchronizing sales efforts, and delivering consistent, personalized customer care. Epiphany can help you manage your marketing, sales, and customer service processes more intelligently, and generate a fast return.

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  • Key Features
    • Inbound and outbound marketing, sales-force automation and opportunity management, personalized contact center operations
  • Target Business Size
    • Mid-Size (100-999 employees)
    • Large (1000+ employees)
    • Small (<100 employees)
  • Platform
    • Linux
    • Microsoft Windows NT/2000/XP
    • Microsoft Vista
    • Microsoft Windows Server 2003
    • Microsoft Windows XP/Vista
  • Database
    • Oracle
    • IBM DB2
    • Microsoft SQL Server
  • CORE CAPABILITIES
    • Call Center & Customer Service
    • Campaign Management
    • Contact & Account Management
    • CRM Reporting & Analytics
    • Deal & Promotions Management
    • Field Service Management
    • Market Strategy & Brand Management
    • Multi-Channel Fulfillment & Service
    • Opportunity Management
    • Partner Relationship Management
    • Pricing & Contract Management
    • Quote & Order Management
    • Sales Configurator
    • Sales Forecasting & Planning
    • Sales Incentives & Compensation
    • Warranty & Returns Management
  • Industries
    • Electronics and Semiconductors
    • Pharmaceuticals
    • Industrial Manufacturing
    • Automotive OEM
    • Industrial/Heavy Equipment and Machinery
    • Aerospace and Defense
    • Consumer Packaged Goods - Food Products
    • Miscellaneous Manufacturing
    • Consumer Packaged Goods - House, Health, Beauty Products
    • Medical Devices
    • Consumer Packaged Goods - Beverage, Tobacco
    • Automotive Supplier
    • Chemicals
    • Hi-Tech (Computers, Communications, Office)
  • Countries

About Infor

Infor delivers business-specific software to enterprising organizations. With experience built in, Infor's solutions enable businesses of all sizes to be more enterprising and adapt to the rapid changes of a global marketplace. With more than 70,000 customers, Infor is changing what businesses expect from an enterprise software provider.
13560 Morris Road
Alpharetta
30004
Phone:678-319-8000 http://www.infor.com

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