Metrix 5 delivers advanced service automation functionality at a reasonable price. Business leaders value the company's 27 years of field service industry experience and IT leads value the leading-edge technology (C# on .NET 3.0), ease of integration (XML) and full support of open standards (SOA) to create a powerful and easy-to-use service lifecycle management solution.
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Key Features
- Field Service: A drag-and-drop schedule board helps dispatchers visualize field technician work calendars in real-time. Routes can be optimized based on skills, workload, time commitments, part availability, travel, region, priority and cost using Metrix Advanced Scheduling engine
- Contact Center: Fully automates typical customer service and support processes, from initial request and triage, to problem resolution and closure
- Contract Lifecycle: Managing service contracts in Metrix 5 is much easier with the new UI and administrators can quickly introduce new contract types, response codes, and coverage plans
- Metrix Advanced Service also includes projects, quality, preventive maintenance, customer portal and mobile
- Reverse Logistics: New configurable business rules provide unique ability to define the process steps, routing, shipping, receiving, stocking, turnaround, repair, credit, cost and billing rules that are used to automate downstream RMA processes
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Target Business Size
- Mid-Size (100-999 employees)
- Large (1000+ employees)
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Platform
- Microsoft Windows NT/2000/XP
- Microsoft Vista
- Microsoft Windows CE
- Microsoft Windows Server 2003
- Microsoft Windows XP/Vista
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Database
- Oracle
- Microsoft SQL Server
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CORE CAPABILITIES
- Call Center & Customer Service
- Campaign Management
- Contact & Account Management
- CRM Reporting & Analytics
- Deal & Promotions Management
- Field Service Management
- Market Strategy & Brand Management
- Multi-Channel Fulfillment & Service
- Opportunity Management
- Partner Relationship Management
- Pricing & Contract Management
- Quote & Order Management
- Sales Configurator
- Sales Forecasting & Planning
- Sales Incentives & Compensation
- Warranty & Returns Management
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Industries
- Electronics and Semiconductors
- Industrial Manufacturing
- Industrial/Heavy Equipment and Machinery
- Miscellaneous Manufacturing
- Medical Devices
- Electrical Equipment
- Instruments and Controls
- Hi-Tech (Computers, Communications, Office)
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Countries
About Metrix
Metrix software applications enable world-class service management through powerful contact center, field service, dispatch, contract lifecycle, warranty, parts logistics, return service, self-service and mobile workforce solutions. Leveraging over 27 years of experience, Metrix provides a competitive advantage to innovative companies like Ingenico, Olympus, Xerox, Ericsson, and Makino by automating field operations, streamlining service processes, improving customer satisfaction and increasing service profitability.
