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Onyx Software

by Consona Corp.
Onyx Software, a Consona CRM solution, organizes everything -- information, processes and interactions -- around the customer and our latest Adaptive CRM offerings aren't focused on just any customer, they're focused on YOUR customer. With Onyx, you get a suite of CRM products that were founded on the idea that to form and keep a relationship with your customer you need to have a holistic view of your customer interactions and their requests, tools to provide consistent service levels, and analytics to ensure that you are achieving your, and their, business goals. Onyx has stayed focused on that foundation while achieving innovations in architecture and customization tools that allow you to adapt your CRM solution to your business, not the other way around.

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  • Key Features
    • Comprehensive CRM
    • Knowledge Management
    • Quote Generation
    • Technical Support
    • Comprehensive Reporting and Data Analysis
    • Surveys
    • Marketing Automation
    • Mobile CRM
    • Data Segmentation
    • Partner Management
    • SFA
    • Workflow Automation
    • Comprehensive Process Management
    • Relationship Mapping
    • Customer Self-Service
    • Customer Service
    • Contact Management
    • Product Information
    • Scripting
  • Target Business Size
    • Mid-Size (100-999 employees)
    • Large (1000+ employees)
  • Platform
    • Microsoft Windows NT/2000/XP
    • Microsoft Windows CE
    • Microsoft Windows Server 2003
  • Database
    • Microsoft SQL Server
  • CORE CAPABILITIES
    • Call Center & Customer Service
    • Campaign Management
    • Contact & Account Management
    • CRM Reporting & Analytics
    • Deal & Promotions Management
    • Field Service Management
    • Market Strategy & Brand Management
    • Multi-Channel Fulfillment & Service
    • Opportunity Management
    • Partner Relationship Management
    • Pricing & Contract Management
    • Quote & Order Management
    • Sales Configurator
    • Sales Forecasting & Planning
    • Sales Incentives & Compensation
    • Warranty & Returns Management
  • Industries
    • Electronics and Semiconductors
    • Pharmaceuticals
    • Automotive OEM
    • Consumer Packaged Goods - Food Products
    • Miscellaneous Manufacturing
    • Consumer Packaged Goods - House, Health, Beauty Products
    • Medical Devices
    • Electrical Equipment
    • Instruments and Controls
    • Hi-Tech (Computers, Communications, Office)
  • Countries

About Consona Corp.

Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for the enterprise. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries, including manufacturing, distribution, financial services, health care, high tech, and local government. Battery Ventures and Thoma Cressey Bravo jointly own Consona.
450 E. 96th Street
Indianapolis
46240
Phone:317-249-1200 http://www.consona.com

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