The salesforce.com product suite -- Professional Edition, Enterprise Edition, and Offline Edition -- gives companies a complete 360-degree view of the customer. The company's award-winning CRM solutions provide integrated online sales force automation, customer service and support management, and marketing automation applications to help companies meet the complex challenges of global customer communication.
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Key Features
- 360-degree view of the customer
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Target Business Size
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Platform
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Database
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CORE CAPABILITIES
- Call Center & Customer Service
- Campaign Management
- Contact & Account Management
- CRM Reporting & Analytics
- Deal & Promotions Management
- Field Service Management
- Market Strategy & Brand Management
- Multi-Channel Fulfillment & Service
- Opportunity Management
- Partner Relationship Management
- Pricing & Contract Management
- Quote & Order Management
- Sales Configurator
- Sales Forecasting & Planning
- Sales Incentives & Compensation
- Warranty & Returns Management
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Industries
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Countries
About Salesforce.com
