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Key Features
- Increase returns on your marketing investments
- Increase customer satisfaction
- Maximize visibility into and control of your entire marketing process
- Web channel enablement
- Drive customer demand
- Improve credibility with your customers
- Build lasting customer loyalty
- Reduce costs of customer service and field service
- Maintain focus on productive activity
- Grow profitable relationships
- Make intelligent business decisions with enhanced customer insights
- Increase customer convenience and satisfaction
- Reduce the cost of sales and support
- Increase customer loyalty
- Sales:
- Improve sales and service profitability
- Improve sales efficiency
- Increase marketing velocity and speed to market
- Running an interaction center:
- Decrease service giveaways
- Service:
- Transform service into a profitable line of business
- Drive revenue
- Marketing:
- Eliminate barriers to productivity
- Drive revenue and extend market reach
-
Target Business Size
- Mid-Size (100-999 employees)
- Large (1000+ employees)
- Small (<100 employees)
-
Platform
- Microsoft Windows NT/2000/XP
- Microsoft Windows CE
- Microsoft Windows Server 2003
- IBM AIX
- Palm OS
- IBM OS/400
-
Database
- Oracle
- IBM DB2
- Microsoft SQL Server
- IBM DB/400
- Informix
-
CORE CAPABILITIES
- Call Center & Customer Service
- Campaign Management
- Contact & Account Management
- CRM Reporting & Analytics
- Deal & Promotions Management
- Field Service Management
- Market Strategy & Brand Management
- Multi-Channel Fulfillment & Service
- Opportunity Management
- Partner Relationship Management
- Pricing & Contract Management
- Quote & Order Management
- Sales Configurator
- Sales Forecasting & Planning
- Sales Incentives & Compensation
- Warranty & Returns Management
-
Industries
- Electronics and Semiconductors
- Pharmaceuticals
- Metals - Fabrication and Assembly
- Automotive OEM
- Industrial/Heavy Equipment and Machinery
- Aerospace and Defense
- Textiles and Apparel
- Other Transportation (Railroad, Ships, Boats)
- Consumer Packaged Goods - Food Products
- Miscellaneous Manufacturing
- Oil and Gas
- Consumer Packaged Goods - House, Health, Beauty Products
- Medical Devices
- Consumer Packaged Goods - Beverage, Tobacco
- Metals - Primary (Mills, Foundries)
- Automotive Supplier
- Chemicals
- Plastics and Rubber Products
- Electrical Equipment
- Instruments and Controls
- Hi-Tech (Computers, Communications, Office)
- Pulp and Paper
-
Countries
About SAP AG
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