Suppliers
Astea International
Astea is committed to helping organizations maximize the value of their service operations. The Astea Alliance suite addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Field Service, Contact Center, Depot Repair, Logistics, Professional Services, Sales and Marketing. Focused on the unique needs of service-centric organizations, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instrumentation and controls, business systems, and medical devices.
ContactProducts From Astea International
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Astea Alliance
Customer Management - Multi-Channel Interaction Customer Self-Service Call Center Marketing Automation Sales Force Automation Quotation Management Order Processing & Management Advanced Pricing & Contract Management Offer Management Scheduling & Appointment Booking Service Management - Spare Parts Management Contract & SLA Management Warranty & Claims Management Advanced Pricing Returns /Exchange Management Preventive, Corrective & Condition-Based Maintenance Real-Time Scheduling Appointment Booking Preference & Skills-Based Routing Time, Labor & Material Tracking Mobile Field Service Project Management Mobile Workforce Management - Time, Labor & Material Tracking Work Order Management Spare Parts Management Meter Reading Tools Management & Tracking Equipment Diagnostics Returns /Exchange Management Contract & SLA Management Customer, Asset & Service Histories Location Based Tracking Recommended Repair Guides Signature Capture