Suppliers
Escon Information Consulting
Escon Information Consulting is a global provider of service management solutions that enables organizations to manage all their support needs through a fully integrated solution. Offers fully integrated solutions that align internal and external service and support processes to organization business goals.
Contact
- Rozencweig, Fatmic bb
- Bosnia and Herzegovina
- Travnik,
- 72270 BOS
- Main: +38730540486
- Visit Site
Products From Escon Information Consulting
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HelpDeskSaaS
360-degree view of the ticket management Automation and escalations E-mail notifications and alerts E-mail templates design Multiple Queues File attachments Built-in Time tracking Internal note recording Powerful Search Interactive Reporting Custom form fields Audit history Browser-based interface Permission-based access Public or private site Extended Reporting Set Simplified administration Website integration
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Escon SupportPortal
Track and manage support issues effectively to ensure customer satisfaction Reduce support load with Self-Service Portal Keep your customers informed about new product features through News Engine Live support chat gives your customers answers to their questions on the spot in real-time Make new product versions and documentation available to the right person at the right time Comprehensive Knowledge Base and procedures Get reports on support load and performance Allow end users and specialists to share experience through Support Forum