Suppliers
Metrix
Metrix software applications enable world-class service management through powerful contact center, field service, dispatch, contract lifecycle, warranty, parts logistics, return service, self-service and mobile workforce solutions. Leveraging over 27 years of experience, Metrix provides a competitive advantage to innovative companies like Ingenico, Olympus, Xerox, Ericsson, and Makino by automating field operations, streamlining service processes, improving customer satisfaction and increasing service profitability.
ContactProducts From Metrix
-
Metrix 5 Advanced Service
Contact Center: Fully automates typical customer service and support processes, from initial request and triage, to problem resolution and closure Field Service: A drag-and-drop schedule board helps dispatchers visualize field technician work calendars in real-time. Routes can be optimized based on skills, workload, time commitments, part availability, travel, region, priority and cost using Metrix Advanced Scheduling engine Contract Lifecycle: Managing service contracts in Metrix 5 is much easier with the new UI and administrators can quickly introduce new contract types, response codes, and coverage plans Reverse Logistics: New configurable business rules provide unique ability to define the process steps, routing, shipping, receiving, stocking, turnaround, repair, credit, cost and billing rules that are used to automate downstream RMA processes Metrix Advanced Service also includes projects, quality, preventive maintenance, customer portal and mobile